General Conditions of Sale and Use of the store online AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy
- Product information
- Shipping mode
- Right of withdrawal-Reimbursement
- Warranty and after-sales [Customer Care]
- Comments, reviews, communications
- Privacy & protection
- Intellectual property
- Dispute & responsibility
The general conditions of sale detailed below (hereinafter referred to as the “General Conditions”) exclusively govern the contractual relationship between any user of the site AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy (hereinafter a “User” or “you”) and aguagreen.com merchant or sign Mathy Daniel whose administrative office is located 2 avenue Maréchal Foch, 59680 Ferrière-la-Grande, France, and registered to RC Valenciennes under No. 535 245 096, (hereinafter “AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy ” and “Site”).
After having created your personal account on our site https://aguagreen.com (24/24 and 7 / 7d) and carried out your basket, you have several means of payment to order:
- All cards via Mollie Payment.
- All cards via Paypal.
- Paypal account.
- Payment by SEPA or international bank transfer.
You can also order without creating an account.
You will be notified when our account will be credited as well as shipping. Note that orders with payment by bank transfer or check lengthen delivery times.
3. Product information
AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy takes great care in the online publication of information on the essential characteristics of the products, notably technical descriptions emanating from our partners and suppliers and the photographs illustrating the products and within the limits of the technique and the compliance with best market standards.
The sale prices indicated on the Site are in euro, VAT not applicable, article 293 B of the General Tax Code (France), but excluding delivery costs. We reserve the right to change prices at any time but we are committed to applying the current rates that were displayed on the Site at the time of your order.
You will notice that we will honor your order while stock is available. In the event that one of the products ordered is not available in our inventory, we promise to contact you by email within 15 days from the date of your order to inform you and you indicate how soon, this could, if appropriate, be delivered to you. If among certain products that are temporarily unavailable, we promise to send you the products available and to offer you the “postage” for the rest of the order. We then propose to send you to replace the unavailable product, a product of a quality and an equivalent price. If you refuse, we will reimburse the product. If you want to return it in accordance with Article 9 (Return), the cost will be our responsibility.
6. Shipping mode
Equipment purchased on the site come standard worldwide under certain conditions by region via DPD, Chronopost, Colissimo, post office, starting France or Belgium.
Standard delivery conditions apply unless different written stipulations on a quote or a special offer.
- Standard shipping
Delivery is made within 2 to 5 days, at least 17 days.
Shipping with tracking internet | Delivery with signature.
Shipping by standard postal mail via La Poste or bpost without tracking (delivery not guaranteed).
AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy can perform faster delivery on request by prior tariff agreement
- Express shipping
Delivery is within 24 to 48 hours.
Deliveries are made on time except in cases of force majeure.
Several payment options are available:
- 100% secure electronic payment card.
- SEPA or international payment by bank transfer.
- Payment by cheque (only France) on demand.
8. Right of withdrawal-Reimbursement
AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy entitles you to 15 working days to return a product or equipment that does not satisfy you as long as it has not been installed. You can within that time declare your withdrawal by simple email then return the product at your expense, along with your invoice and return completed and signed. Thank you to return the merchandise by registered post and that to take out insurance with the carrier in the market value of the products. This is necessary in case of theft or loss of the goods by their services. In any case the return is at the consumer’s expense. Only products will be accepted at the new and complete (accessories, manuals) returned in their original packaging. Any product that has been damaged will not be refunded, or partially refunded under the conditions listed après.Si the item is returned incomplete or damaged AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy , a discount of the price will be applied according to the diagnosis made by the AS. AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy justify from the client to the application of this discount by communicating a document drawn up by the AS service. The periods run from the date of receipt of the order. If the return form is no longer in your possession, our customer service will be happy to send it by email. Thank you to make the request from your account. This document is imperative, without it, the return of your product can not be taken into account. This right of withdrawal is without penalty, except for shipping costs. As part of a return guarantee, within 3 weeks for the AS manufacturer performs technical tests on your hardware. If product expertise diagnosed defective or in the right of withdrawal, AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy reimburse the User within 7 days.
For return package, you owe (s) back by post (or other transporter) to the address of the service AS AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy communicated to you later. No packages will be received at the headquarters of AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy Please note that shipping charges are the customer’s responsibility to go except in cases of non-compliance of the product (the unit travel at the risk of the customer).
10. Warranty and after-sales [AS]
Everything we sell benefit from:
- the legal guarantee of conformity;
- the legal guarantee against hidden defects.
he shipping of your item are the client. However, if the guarantee of conformity is applicable tovproduct returned, all costs associated with this return will be refunded to the customer. For return package, you owe back by post (or other carrier). No packages will be received at the headquarters of AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy then agrees to take care of any repairs to the fournisseurs.What the problem with your product, you must attach with the defective unit a copy of the invoice, the latter of guarantee (this in the box) and the right of return. Please note that the warranty does not apply, or applies only partially, to repair damage resulting from a cause external to the device (for example, accident, shock, lightning, a fluctuation of water …), or a fault of the customer resulting from a job or not in accordance with the manufacturer’s specifications installation, harmful use proper storage of the device, a character use commercial use of devices, accessories or consumables misfits.
The manufacturer guarantees the products marketed by AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy do not cover:
- abnormal or improper product use,
- damage to the intervention of a repairer not approved by AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy ,
- damage resulting from a cause external to the appliance (eg accident, shock, lightning, power fluctuation, water pressure).
We invite you in this regard to carefully review the instruction manual supplied with the products. Any questions regarding the warranty can be sent to us by email.
11. Comments, reviews, communications
All reviews posted by AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy Users are screened and moderated by the marketing team. Once the words are breaking the law and ethics (abusive publicity, defamatory, insults, out of context …) AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy reserves the right to reject or amend the notice concerned.
12. Privacy & protection
13. Intellectual property
© 2009-2020 D. MATHY / AGUAGREEN | Cintropur SHOP. All Rights Reserved. Caution. All the content of the Aguagreen | Cintropur SHOP Site (illustrations, texts, labels, brands, images, videos) is the property of D. Mathy/Aguagreen | Cintropur SHOP , its co-contractors or partners. Any partial or total reproduction of the content by any process whatsoever and on any medium is subject to prior and express authorization from D. Mathy/Aguagreen | Cintropur SHOP . All information, content, files and software offered by our services are protected by French and international laws concerning intellectual property and copyright. D. Mathy/Aguagreen | Cintropur SHOP cannot give you permission to copy, display or distribute any content for which you do not have intellectual property rights. Any fraudulent use of these contents of the rights held by third parties over them constitutes the offense of counterfeiting, severely penalized by the Intellectual Property Code. D. Mathy/Aguagreen | Cintropur SHOP can in no way be held responsible for the violation by a user of rights held by third parties and perpetrated by reason of the latter’s activities on the Site. Any partial, modified or transformed reproduction of texts and images without prior authorization will be systematically appealed to the DMCA and then to the courts.
14. Dispute & responsibility
This contract is subject to French law. AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy can not be held liable for breach of contract, firstly in the event of force majeure, as defined by other courts hand in case of fault of the customer or unpredictable and insurmountable third contract. AGUAGREEN | Cintropur SHOP [aguagreen.com] / D. Mathy can not be held responsible for any consequences resulting from the misuse of products sold on the Site.